1. What information we collect about you
1.1 When you submit contact information through the Site (through contact forms, newsletter signups, demo requests, events, or otherwise), we collect the information you voluntarily provide. This may include (but is not limited to) name, email address, phone number, organization name, title, and/or any other information you voluntarily provide.
2. Information we collect automatically when you use this site
2.1 Log Files. When you use our Site, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses.
2.2 Usage Data. We collect usage data when you interact with the Site. We engage third-party providers to collect usage data, and we only share data with these providers in an unidentified manner. Usage data includes metrics and information regarding your use and interaction with the Site such as what pages you visit, when a page is opened and closed, how you navigate through the Site, what content you view or download, and how often you visit the Site.
2.3 Analytics Providers. We use third-party analytics services, which may include Google Analytics, to help us understand how visitors use the Site. These services collect information about your use of the Site, including your IP address, browser type, pages visited, and time spent on pages. Google Analytics uses cookies to collect this information. You can learn more about Google Analytics' data practices by visiting www.google.com/policies/privacy/partners/. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
2.4 Information from Cookies and Similar Technologies. We and our third-party partners may collect personal information using cookies, pixel tags, or similar technologies. For more information on our use of cookies and your choices regarding cookies, please see Sections 6.5 through 6.9 (Cookies).
2.5 Information from Third-Party Sources. We may receive information about you from third-party sources, such as marketing partners, lead generation services, and analytics providers who help us understand how visitors interact with our Site. These sources may include publicly available databases, social media platforms, and data brokers. The categories of information we may receive include contact information, demographic data, and information about your interests and preferences. You may opt out of data collection by certain third-party sources by contacting them directly or by contacting us using the information provided in this Privacy Policy.
3. How we use personal information
3.1 To respond to inquiries and provide information We use the information you provide to respond to your inquiries, provide you with information about the Platform and other services, schedule demonstrations, and communicate with you about your requests.
3.2 To Communicate with You About Our Services. We use your contact information to communicate with you, which could include providing you with updates and other information relating to our services and products, providing information that you request, and responding to comments, questions, and requests. You may opt out of receiving promotional emails or text messages from Edwin by following the unsubscribe instructions included in those emails or text messages. If you opt out, we may still send you transactional or relationship messages, such as responses to your specific inquiries or updates to our Privacy Policy or Website Terms of Use.
3.3 To Improve and Develop the Site. We collect usage data about how you interact with the Site. We use this data to develop and improve the Site and our services. For example, we use usage data to assess trends and usage across the Site to help us determine what content or features our visitors may be interested in. We may publish data about how our Site is being used. When we share statistical information externally in this way, the data will be aggregated and we will not identify individual users. We collect information about how you use our Site, such as the types of content you view or engage with, the pages you visit, and the time, frequency and duration of your visits.
3.4 To Secure and Protect our Site and Users. We use your information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use log files to provide general statistics regarding use of the Site, including how you use our Site, what country you are accessing from (for analytics, export control and regulatory purposes) and to help improve the navigation experience. Your IP addresses are also collected and logged for security and debugging purposes, for example to track access patterns, investigate security events and incidents. For these purposes, we may link this data to other Personal Information provided by you.
3.5 Automated Decision-Making. We do not currently use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals. If we implement such processing in the future, we will update this Privacy Policy to describe the logic involved, the significance, and the potential consequences for you, and we will provide you with the opportunity to object to such processing where required by applicable law.
3.6 To Communicate with Our Users. We may use your information to send you marketing communications about our Platform and services, invite you to events and promotional activities, conduct market research and analyze market trends, develop and improve our marketing strategies and materials, and identify potential customers and business opportunities.
3.7 For Legal Compliance and Protection. We may use your information to comply with applicable laws and regulations, enforce our Website Terms of Use and other agreements, protect our rights and those of our users, and to detect, prevent, and address fraud, security, or technical issues.
4. How we share personal information
4.1 Service Providers. We may share Personal Information with our third-party service providers to support our Site and business operations. These service providers may include providers of website hosting, email delivery, customer relationship management (CRM), analytics, marketing automation, and technical support. These service providers are prohibited from using your Personal Information except for the purposes of providing services to us, and they are required to maintain the confidentiality of your information.
4.2 Compelled Disclosure. We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
4.3 Affiliates. We may share Personal Information with our corporate affiliates, subsidiaries, and parent companies for purposes consistent with this Privacy Policy.
4.4 Business Transfers. In the event that Edwin is involved in a merger, acquisition, reorganization, bankruptcy, sale of assets, or other business transaction, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
5. How We Transfer Personal Information Internationally.
5.1 US based operations and data processing. Edwin operates exclusively within the United States. Personal Information collected through the Site is stored and processed in the United States.
5.2 International Data Transfers and Consents. If you access the Site from outside the United States, please be aware that your Personal Information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to the transfer of your Personal Information to the United States. We do not knowingly target or solicit individuals located outside the United States.
6. How we store and secure personal information
6.1 Data Storage and Security. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
6.2 Data Breach Notification. In the event of a data breach that affects your Personal Information, we will notify you in accordance with applicable law. Such notification may be provided via email, postal mail, or by posting a notice on the Site. The notification will include, to the extent known, the nature of the breach, the types of Personal Information affected, the steps we are taking to address the breach, and recommendations for steps you can take to protect yourself.
6.3 Retention of Personal Information. We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
6.4 Retention Periods. We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods vary based on the type of data and the purpose for which it was collected. Generally, we retain contact information and inquiry records for up to three (3) years following your last interaction with us, unless a longer retention period is required by law. Log files and usage data are typically retained for up to twelve (12) months. When Personal Information is no longer needed, we will securely delete or anonymize it.
6.5 Cookies. Technologies such as cookies are used by Edwin and our analytics or service providers (as applicable). Cookies are used to remember you and to collect information about how you interact with the Site. We may link this usage data with other information. You may have the option to either accept or refuse these cookies. If you choose to refuse, you may not be able to use some portions of the Site.
6.6 What Are Cookies? Cookies are small files containing a string of characters that are sent to your computer when you visit a website, allowing the site to recognize your browser on subsequent visits and store user preferences and other information. "First party cookies" are set by the website owner, while "third party cookies" are set by other parties to enable third-party features or functionality (such as interactive content and analytics) and can recognize your computer across multiple websites.
6.7 Why Do We Use Cookies? We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Site. This data is used to analyze trends, administer the website, monitor how visitors navigate around the website, and to gather demographic information about our user base as a whole.
6.8 What Types of Cookies Do We Use and How Do We Use Them? The specific types of first and third party cookies served through our website may include: (a) essential website cookies, which are strictly necessary to provide you with services available through our website; (b) performance and functionality cookies, which are used to enhance the performance and functionality of our website but are non-essential to their use; and (c) analytics and customization cookies, which collect information that is used either in aggregate form to help us understand how our website is being used or to help us customize our website for you.
6.9 How Can I Control Cookies? You have the right to decide whether to accept or reject cookies by adjusting your web browser settings; however, if you choose to reject cookies, your access to some functionality and areas of our website may be restricted. For more information on managing cookies, consult your browser's help menu. Additionally, you may opt out of targeted advertising by visiting http://www.aboutads.info/choices/ or http://optout.aboutads.info/, though you will continue to receive generic advertisements.
7. Your privacy rights and choices
7.1 Access, Correction or Deletion. You can request access, correction, updates or deletion of your Personal Information.
7.2 Objection. You can object to our processing of your Personal Information, ask us to restrict processing of your Personal Information, or request portability of your Personal Information.
7.3 Withdraw Consent. If we have collected and processed your Personal Information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
7.4 Complaint. You have the right to complain to a data protection authority about our collection and use of your Personal Information.
7.5 Exercising Your Rights. To exercise any of these rights, please contact us using the information provided in this Privacy Policy. To protect your Personal Information, we may verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, subject to verification of the agent's identity and authority in accordance with applicable law. We will respond to your request within a reasonable timeframe. Your rights may be limited where fulfilling your request would impair the rights of others, our ability to provide requested services, or our legal obligations.
7.6 EEA or UK Rights. Edwin operates exclusively within the United States and does not offer services to, or knowingly collect personal information from, individuals located in the European Economic Area (EEA) or the United Kingdom (UK). This Privacy Policy is not intended to apply to individuals in those jurisdictions.
7.7 California Privacy Rights. As Edwin does not currently meet the thresholds established by the California Consumer Privacy Act (the “CCPA”), the CCPA does not apply to your use of the Services. In the event that Edwin does meet the thresholds established by the CCPA in the future, this section will be updated accordingly.
7.8 Other State Privacy Laws. Edwin monitors developments in state privacy laws, including the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), and other emerging state privacy regulations. If Edwin becomes subject to any of these laws in the future, this Privacy Policy will be updated to reflect applicable rights and obligations.
8. Other information
8.1 Do Not Track. Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to browser "Do Not Track" signals.
8.2 We Never Sell Personal Information. We will never sell your Personal Information to any third party.
8.3 Information About Children. The Site is not intended for or targeted at children under 18, and we do not knowingly or intentionally collect Personal Information about children under 18. If you believe that we have collected Personal Information about a child under 18, please contact us at support@edwingov.com, so that we may delete the information.
8.4 Sensitive Personal Information. We do not intentionally collect sensitive personal information, such as financial account numbers, health information, biometric data, precise geolocation, racial or ethnic origin, religious beliefs, or sexual orientation, through the Site. If you believe you have inadvertently provided sensitive personal information to us, please contact us immediately using the contact information provided in this Privacy Policy so that we may delete such information.
8.5 Accessibility. If you require this Privacy Policy in an alternative format due to a disability, please contact us using the contact information provided in this Privacy Policy, and we will make reasonable efforts to accommodate your request.
8.6 Governing Language. This Privacy Policy is provided in English. In the event of any conflict between the English version and any translation, the English version shall control.
8.7 Changes to This Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on the Site with a new "Last Modified" date. We may also provide additional notice, such as by sending you an email notification or displaying a prominent notice on the Site. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8.8 Contact Information. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Edwin Technologies Inc.
1112 Santa Monica Suite C #163
Santa Monica, CA 90403
Email: support@edwingov.com
For privacy-related inquiries, you may also contact our designated privacy contact at
support@edwingov.com.
